Kuching: A woman identified as Miss Lai was unexpectedly sued in Johor over a Touch ‘n Go (TNG) account she claims she never opened, raising serious questions about possible fraud and data misuse.
According to the claim, the disputed TNG account allegedly received RM15,069.20, which was charged to the credit card of an individual from Kuala Lumpur. The credit card owner has since filed a claim against Miss Lai.
Miss Lai said she has never activated any Touch ‘n Go account. She recalled that when preparing for a recent trip to China, she tried to open one but was unable to do so. “I didn’t think much of it at the time,” she said.
Her situation took a serious turn when she later received a Writ and Statement of Claim.
Michael Kong Feng Nian, Special Assistant to Stampin MP Chong Chieng Jen, who is assisting Miss Lai, said they have reached out to both the plaintiff’s lawyers and Touch ‘n Go in hopes of resolving the matter amicably.
“This case raises several alarming questions. How was the credit card transaction processed without the cardholder’s authorisation?
“And how was a Touch ‘n Go account created without the individual’s consent or verification?” he asked.
Kong said these circumstances strongly suggest possible fraud or misuse of personal information. A police report has been lodged, and he has urged authorities to conduct a thorough investigation.
He also called on Bank Negara Malaysia and Touch ‘n Go to examine possible loopholes that may allow unauthorised account creation or misuse of financial data.
“Consumers must be vigilant,” Kong added. “Regularly check your bank and e-wallet accounts, ensure no suspicious accounts are linked to your information, and act immediately if you spot unauthorised transactions.”
