Kelvin Visited Pos Laju To Provide Feedback From The Public


Press Statement by YB Kelvin Yii:

This morning, i paid a visit to Pos Laju to monitor the services provided and also to provide further feedbacks especially from public so that they can further improve their services.

Since my last visit and also feedback to them, their services has improved and the queue especially for the past week has significantly been reduced.

This is also down to more delivery riders being hired including part-timers to make sure parcels are sent directly to the house so they don’t need to queue up in the centre.

On top of that, they have also set up tents so that the public do not need to queue under hot sun or rain.

Even with the improvement in services, we also brought up some complaints from the public especially to improve the delivery time and waiting time for the parcels.

Currently it is still longer than usual due to the surge of parcels especially to East Malaysia and also certain logistical issues they face especially during the MCO.

But now with the increased of flights especially during this RMCO, they are looking to improve the delivery speed even more.

Currently i was informed the average waiting time is about 4-5 days. This is of course an improvement from the time during the MCO period but i urged them to further improve to what is was before which was within 1 – 2days. They are open and working hard to achieve that.

We will continue to monitor and bring public feedbacks and complaints to them so that they also can also improve their services for the convenience of the public.

Grateful for the cooperation and prompt responses from the Team in Poslaju and openness to receive our feedback.