Kuching: Bank Simpanan Nasional (BSN) has established a dedicated task team at its Cawangan Utama branch in Jalan Satok to address fraud-related complaints, following a surge in reports after DAP Sarawak Chairman Chong Chieng Jen’s press statement last Friday.
According to Chong, the team reports directly to BSN headquarters. Anyone with a genuine claim related to such a fraud matter can approach the team at the Cawangan, and their claim will be given top priority for resolution.
“Today I have arranged the meeting between another four victims of fraud by the BSN employee with the representative of top management from BSN, who has flown in from BSN HQ, Kuala Lumpur, to address their issues.
“The four victims jointly lost RM600,000 to the fraud committed by an office of BSN who promoted a fake financial investment scheme to the four separately sometime in December 2024, August 2025, and September 2025,” Chong said in a statement.
He added that all of them were asked to withdraw cash from their BSN accounts, and thereafter, the officer pretended to use the cash to invest in the scheme.
“Subsequently, all four were given a fake ‘BSN’ official receipt, each issued by the employee,” he said.
Chong said that in the meeting today, on behalf of BSN, were the BSN’s State Director and the BSN’s head of the Branch Management Department from its headquarters in Kuala Lumpur.
“The BSN’s representative assured all four victims that the bank will expedite the internal investigation and will take full responsibility for their losses regardless of whether the bank can recover from the fraudster.
“She reiterated that BSN will not compromise on any integrity issue and will not cover up for the wrongdoing of their employee,” he said.
During the briefing, Chong said that BSN emphasised that all legitimate investments offered by the bank must be made strictly through debit or fund transfers, with cash transactions prohibited for all BSN investment products.
“One common feature in all the fraud cases that happened was that the fraudster had asked the victims to withdraw cash from their respective accounts.
“The fraudster then counted the cash in the bank and pretended to use the cash to make the investments subsequently. As a matter of policy, BSN forbids such cash transactions for all its investment schemes,” he stressed.
DAP to continue assisting victims
Chong welcomed the swift response from BSN’s top management and expressed hope that the affected victims would be reimbursed as soon as possible.
He also committed to continuing oversight of the cases until full resolution is achieved.
“Anyone who requires the DAP’s service on a similar case, feel free to contact my assistants or me,” he said.
Last Friday, Chong called on BSN to take full responsibility and compensate Dr. Alex Pega and his wife, Leona Hetty, whose lifetime savings of RM400,000 allegedly went missing due to misconduct by a BSN staff member.
On Saturday, BSN responded swiftly to the alleged RM400,000 misappropriation case involving its staff.
According to Chong, he received a call from the BSN State Director, who assured him that BSN had taken immediate action on the matter.
“The director also assured me that BSN will take full responsibility for the wrongful act of the staff and return the money wrongfully taken from their customers upon conclusion of the investigation,” he said.
